Is there a free trial?+
Yes, and it needs no card. Starter, Pro, Ultra and Scale each start with a 7-day free trial that tracks up to 200 videos and includes 2,000 data credits for the entire trial, with or without a card. Add a card whenever you're ready and billing starts when the trial ends; if you don't, nothing is charged and you can continue on Free. Free itself tracks 20 videos with no card and no expiry.
How do I cancel?+
Cancel anytime from Settings → Billing, which opens the Stripe customer portal. If you cancel during a trial you aren't charged; after that, your plan stays active until the end of the period you've paid for.
What counts as a creator?+
A creator is a person, not a social account: all of a creator's linked TikTok, Instagram, YouTube and Facebook accounts count as one. Accounts that aren't linked to a creator profile count individually.
How often are videos refreshed?+
Regular monitoring runs every 24h (Starter 100 and Pro 250) or every 12h (Ultra 500 and Scale 750), within your shared monthly data credits. Free refreshes weekly within 200 monthly credits. Videos outside monitoring slots keep their history and refresh only on request, using the same credits. Imports, account updates, discovery and hashtag searches also use credits. Collection pauses when credits run out; saved data stays available and there are no automatic extra charges.
What happens to older videos?+
Saved videos keep their full history. Only videos in monitoring slots refresh automatically, regardless of age. Other videos update on request within your shared data credits. Pin a saved video to move it into regular monitoring.
Where does the data come from?+
Public data only. ViewTracker records the public view, like, comment, share and save counts that TikTok, Instagram, YouTube and Facebook show on public videos and profiles. Creators never log in, share passwords or connect their accounts. Private and deleted videos can't be tracked.
Can I check whether a post was promoted?+
Ultra, Scale and Enterprise include on-demand ad checks for Instagram posts and Reels. Each check uses up to 2 shared data credits to inspect post labels and search Meta Ad Library. Up to 20 checks per hour per workspace. Results show available evidence and related ads; missing evidence does not prove that a post was never promoted. Paid partnership labels do not prove paid distribution.
Can I switch plans or pay annually?+
Yes. Upgrade, downgrade or switch to annual billing (20% off) from Settings → Billing.
What if I need more than Scale?+
Enterprise plans have custom video, creator and seat limits, priority refreshes every 12h and API access. Email hello@viewtracker.ai to agree limits.